At EASTBROOK APPAREL LLC, we want our customers to have a straightforward shopping experience. This Refund & Return Policy explains the conditions and procedures for returning eligible men’s and boys’ clothing and accessories purchased through our website, including returns, exchanges, and refunds.
1. 30-Day Return Period
Customers may request a return within 30 days of the date the order was delivered.
To be eligible for a return, please contact us within the 30-day return period and follow the return instructions provided by our customer service team.
Return requests submitted after 30 days may not be accepted unless otherwise required by applicable law.
2. Return Conditions
To qualify for a return, items should generally meet the following conditions:
- Items must be unworn and unused.
- Items must be in their original condition.
- Items should be free from stains, odors, washing, alterations, or other signs of use.
- Original tags and labels should remain attached where applicable.
- Items should be returned with their original packaging where reasonably available.
- The item must have been purchased directly through our website.
For hygiene and resale reasons, items that have been worn, washed, damaged, altered, or otherwise used may not qualify for a return.
3. Non-Returnable Items
Certain items may not be eligible for return where they have been used, worn, washed, damaged, altered, or otherwise cannot reasonably be resold.
Items returned without prior approval or that do not meet the applicable return conditions may be rejected.
Nothing in this policy is intended to limit any rights you may have under applicable law.
4. How to Request a Return
To request a return, please follow these steps:
Step 1 — Contact Us
Contact our customer service team within 30 days of delivery and provide your order number, the item you wish to return, and the reason for the return.
Step 2 — Receive Return Instructions
Our team will review your request and provide return instructions if the item is eligible.
Step 3 — Prepare the Item
Pack the approved item securely to help prevent damage during transit. Please include the relevant order information as instructed by our customer service team.
Step 4 — Send the Return
Ship the package to the return address provided below or to any alternative return address specifically provided by our customer service team for your order.
Return Address
EASTBROOK APPAREL LLC
5207 STRAND WAY
LANCASTER, PA 17601
United States
Please do not send a return to a different address without contacting us first, as this may delay the processing of your return.
5. Return Shipping Costs
For returns due to a change of mind, incorrect size selection, preference, or other reasons not caused by a product issue, the customer may be responsible for the return shipping cost.
If an item is defective, damaged upon arrival, or incorrectly sent due to our error, please contact us before returning it. Where the issue is confirmed to be our responsibility, we will provide appropriate return assistance.
6. Exchanges
We may accept exchanges for eligible items within the 30-day return period, subject to product availability and the same general condition requirements applicable to returns.
To request an exchange, please contact us with your order number and details of the item you wish to exchange.
The requested replacement item must be available at the time the exchange is processed. If the requested item is unavailable, we may offer an alternative resolution, such as a refund for the eligible returned item.
Items that have been worn, washed, damaged, altered, or otherwise used may not qualify for an exchange.
7. Exchange Process
The exchange process generally follows these steps:
- Contact us within 30 days of delivery.
- Provide your order number and details of the item you wish to exchange.
- Receive confirmation and return instructions from our customer service team.
- Return the eligible item according to the provided instructions.
- Once the returned item is received and inspected, we will process the approved exchange.
- The replacement item will be shipped according to the applicable shipping arrangements.
Customers should allow approximately 3–5 business days for the returned item to be inspected and the exchange to be processed after it is received by us.
8. Refund Processing
Once an eligible returned item is received and inspected, we will review its condition.
Approved refunds are generally processed within 3 business days after the return has been approved.
Refunds will normally be issued to the original payment method used for the purchase.
After we process the refund, the time required for the funds to appear in your account may vary depending on your bank, credit card company, or payment provider.
9. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from the item you ordered, please contact us as soon as possible.
Please provide your order number and, where appropriate, photographs or other information that helps us understand the issue.
After reviewing the situation, we may provide a replacement, exchange, refund, or other appropriate resolution depending on the circumstances.
10. Return Inspection
All returned items may be inspected after they are received.
If an item does not meet the applicable return conditions, we may decline the return or exchange. In such cases, we may contact the customer regarding the available options.
11. Refunds for Cancelled or Unavailable Orders
If an order is cancelled by EASTBROOK APPAREL LLC because a purchased item is unavailable or cannot reasonably be fulfilled, the applicable amount paid for the cancelled item will be refunded to the original payment method.
The refund will generally be processed within 3 business days after the cancellation is confirmed.
